12 general skills or competencies (Job family competencies) for Program Supervisor
Skill definition-Implementing change by transforming our organization's goals, processes, or technologies to ensure business growth and success.
Level 1 Behaviors
(General Familiarity)
Describes the change management basic principles and concepts.
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Level 2 Behaviors
(Light Experience)
Assists in the implementation of change management to identify process gaps.
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Level 3 Behaviors
(Moderate Experience)
Communicates procedural changes to prevent substantial delays in implementation.
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Level 4 Behaviors
(Extensive Experience)
Evaluates significant change activities to prevent crises and unfavorable events.
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Level 5 Behaviors
(Mastery)
Constructs a plan to provide strategic change management throughout the development lifecycle.
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Skill definition-Planning, managing, and executing multiple related projects mapped to business objectives that improve organizational performance.
Level 1 Behaviors
(General Familiarity)
Describes concepts and principles of program management in improving organizational performance.
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Level 2 Behaviors
(Light Experience)
Conducts continuous program analysis to determine risks and impact on the program.
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Level 3 Behaviors
(Moderate Experience)
Monitors expenditure of various projects to achieve objectives and allowable schedule constraints.
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Level 4 Behaviors
(Extensive Experience)
Makes presentations to senior management for new talent management programs.
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Level 5 Behaviors
(Mastery)
Creates guidelines, standards, and procedures to govern the solution and delivery of programs.
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7 soft skills or competencies (core competencies) for Program Supervisor
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Describes the importance of gathering relevant information in making informed business decisions.
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Level 2 Behaviors
(Light Experience)
Checks multiple sources to get complete and accurate information.
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Level 3 Behaviors
(Moderate Experience)
Asks questions and gathers the necessary information to make informed business decisions.
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Level 4 Behaviors
(Extensive Experience)
Monitors the overall process of records retention programs.
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Level 5 Behaviors
(Mastery)
Designs a system for monitoring the effectiveness of data-gathering channels.
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Skill definition-Continuously maintaining and improving the quality of a product/service to meet the changing client needs and create value.
Level 1 Behaviors
(General Familiarity)
Cites examples of practices and principles to maintain quality-focused operations.
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Level 2 Behaviors
(Light Experience)
Completes all assignments with high quality to support work plan.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various teams and stakeholders to improve the quality of products and services.
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Level 4 Behaviors
(Extensive Experience)
Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
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Level 5 Behaviors
(Mastery)
Directs process evaluation to check redundancies and workflow inhibitors.
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Summary of Program Supervisor skills and competencies
There are 0 hard skills for Program Supervisor.
12 general skills for Program Supervisor, Change Management, Program Management, Project Coordination, etc.
7 soft skills for Program Supervisor, Gathering Information, Quality Focus, Earned Value Management, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Program Supervisor, he or she needs to be skilled in Gathering Information, be proficient in Quality Focus, and be proficient in Earned Value Management.